General FAQs
Q: How long will it take to receive my order?
A: Most orders are processed within 1–2 business days. Standard shipping typically takes 3–7 business days depending on your location. You will receive a tracking link via email as soon as your order ships.
Q: Do you offer Free Shipping?
A: Yes! We offer Free Standard Shipping on all orders over ₹999. For orders below this amount, shipping charges will be applicable.
Q: Can I change my shipping address after placing an order?
A: We can update your address if the order hasn’t been shipped yet. Please contact us immediately at [Your Email] with your Order ID.
Q: What payment methods do you accept?
A: We accept all major Credit/Debit cards, UPI (Google Pay, PhonePe), Net Banking.
Q: Is it safe to use my card on your website?
A: Absolutely. Our website uses SSL encryption (HTTPS) to ensure that all your personal and payment information is 100% secure and protected.
Q: What is your return policy?
A: We offer a 7-day return policy for unused items in their original packaging only.
Important Instructions for All Customers:
- Kindly make sure to record a 360° unboxing video while opening your parcel.
- The video should be clear, continuous & without any pause or cuts.
- This video is mandatory for any claim related to damage, missing items, or wrong product.
Q: How do I start a return?
A: Simply contact us through website or email us at support@mokshacollections.in .We will let you know the return process.
Q: How do I know which size to choose?
A: We recommend measuring a similar item you already own to compare with our chart for the perfect fit.
Q: The item I want is out of stock. What should I do?
A: You can send an email to us. We’ll send you an automated email the moment that specific item is back in stock.